1. Principally we only ship to buyer's REGISTERED Paypal address. If you want to ship to another address which is different from your registered paypal address, we would refund you and inform you to revise the registered Paypal address first.
2. Buyer is responsible for providing correct and deliverable address in their Paypal account. If the address is undeliverable, item would be returned to us and buyer should be responsible for the return postage fee.
FREE SHIPMENT POLICY
1. We offer free shipment to package under 2kg to more than 30 countries. For package above 2kg (There're always big and heavy preys for the TF hunters like MPP10, STC-01 and etc.), decent postage fees would be charged according to the weight.
2. If you purchase more than 4 items but was charged for extra postage fee automatically. Pls contact us by email for a coupon, or simply devide the order into 2 or 3 to stay free. We would still try to ship all the toys together (within the restriction on weight of the shipping company of course. )
1. It usually takes us about 1- 4 business days (after payment is received) to pack and transfer your toy to the international shipping center. All item will be shipped via the latest and greatest international shipping service including China Post / EMS / DHL /ePacket / 4PX and etc.
2. Shipping time varies based on your country. Estimated delivery time will show at your checkout (Based on carrier's explaination only, usually they won't give guarantee on the exact delivery time. )
,Most Asian Countries, US, UK, France, Germany, Australia: 4-15 business days.
Other European Countries: 8-24 business days
3. We shall appologize but currently we don't ship to Russia, South America, Africa, some EU countries as well as some Asian Countries due to high risk in custom detaining and package loss. We are still figuring out a solution to these countries. If you are based in these countries and if you do want to buy sth. from us. pls contact us by email first.
CUSTOM DUTY ISSUE
We would declare a value of USD20 for most of the items (if it is not too big and heavy) to avoid custom duty issue. So for most cases nothing is to be worried about. However, in some countries (Germany, Sweden, etc.) , we feel sorry and helpless but duty may still occur, and buyer should be responsible for it. TFSAFARI would offer a coupon as a consolidation.
TRACKING YOUR SHIPMENT ONLINE
All of our shipment is trackable, tracking No. as well as the website of the shipping company would be sent to your by email within 2-4 business days after the order is placed.
DAMAGED & LOST PACKAGE
1. PLS DO NOT OPEN A PAYPAL CASE. If you find any damage or part loss after receiving the product. Contact us through email or facebook, we would check and solve it asap. (Refund, coupon, replacement part, we can discuss).
2. If you don't receive the product after 30 days, pls let us know and we would try to help (Total refund, Replacement shipment and etc.), we would also offer to you an extra coupon as a compensation.