TO US CUSTOMERS: 2025 US TARIFF UPDATE
1.We are sorry to inform you that we must start to collect surcharge fees at the checkout page due to increase of cost caused by the US tariff on small parcels shipped from China (taking effect in May). Anyway the extra fee is not as high as 150%, in coming May and June we will be testing the new shipment route, hope things would get better soon.
2. TFSAFARI would help pay the tariff / do custom clearance in US after we collect the fee from you. NO EXTRA COST needs to be paid from your side.
3. For all orders that have been placed before today (April 25th), they would still be shipped with current shipment route and NO EXTRA COST is needed to be paid from your side.
4. The new shipment route is still being tested, it is said that there would be about 3-5 days delay, pls be patient. If you have any questions pls feel free to contact cs@tfsafari.com
5. TFSAFARI would still be responsible for all parcels lost during transit.
6. Shipment to US Islands / remote areas (including Puerto Rico / Alaska) would be suspended in May. It might be resumed in June after shipment become stable and cost become clear.
7. Shipment to US for Items with unremovable batteries would be suspended in May. Unshipped orders by April 26th would be refunded. It might be resumed in June after shipment become stable.
"CAN'T ADD TO SHOPPING CART ISSUE" SOLUTION
The problem sometimes happens when you use cellphone to visit our store. Pls follow the below steps to see if the problems can be solved:
1. Pls wait at the page where you are till the upper yellow banner pops up (which means the page is fully loaded);
2. Pls clear the cache of your browser or switch to another network environment or another device and see if the problem can be solved.
COUPON CODE PAGE
Pls don't forget to refer to the COUPON CODE page for the latest coupon available.
TAX & VAT POLICY OF EUROPEAN UNION SOLUTIONS
For Most of the EU customers, we would mark the value of the parcel below < USD30 while the tax / VAT would be prepaid by TFSAFARI.
SAFARI MEMBERSHIP PROGRAM IS LAUNCHED.
2021-5 We have launched our Membership progam. Pls check our SAFARI Membership Page for details. Thank you all for your support.
OTHER IMPORTANT NOTICE
1.Tracking No. of the parcels Tracking No. would be sent in our "Shipment Notification Mail" once the order is fulfilled. If you haven't received the shipment notification mail, pls contact us for the tracking number.
2.Stock Status of the Products Pls pay attention to the product title marked with "Pre-Order","Incoming" and "Make-to-order", For pre-order products the rough release date would be listed in the specific product page. For Make-to-order products sometimes the lead time might be long according to the efficiency of the studios, pls also be patient.
3.Order Confirmation Email Pls be noted that once an order is successfully generated you will receive an order confirmation by Email. If you haven't receive this mail the order might not be generated in our system and we can't see it. Pls kindly contact us through tfsafari2002@gmail.com to solve the problem.
4.Stucked Parcels Usually we can't offer you any update from our side once the parcel is stucked. Pls kindly wait with patience. Usually if the parcel is not lost, parcel through free shipment route would be delivered within 90 days and that through fast shipment route would be delivered within 45 days. Pls kindly contact us through tfsafari2002@gmail.com once you haven't receive this parcel after the time span mentioned above for different route. TFSAFARI would be responsible for all lost parcels.
TFSAFARI TEAM