Important Notice

2022 SHIPMENT FULLY RESUMED

Dear customers, we're back and shipment is fully resumed till this weekend (Feb 13th). Currently it still takes us 1-4 days to ship the regular orders (if the product is in stock). 

 

OUR SOLUTION FOR NEW TAX & VAT POLICY OF EUROPEAN UNION

Due to recent change of tax policy in EU, we need to collect VAT and duty in advance as below (For EU customers): 

USD3 for small parcels (small figures, upgrade kits).

USD6 or more for big parcels (big figures like combiners)

The tax has already been included in the shipping cost at the checkout page. Anyway, if your parcel is detained by the EU custom and charged for an extra tax, we can not be responsible for it, you need to repay the tax to the custom and we would pay the  

 

SAFARI MEMBERSHIP PROGRAM IS LAUNCHED.

2021-5 We have launched our Membership progam. Pls check our SAFARI Membership Page for details. Thank you all for your support. 

 

OTHER IMPORTANT NOTICE

1.Stock Status of the Products Pls pay attention to the product title marked with "Pre-Order","Incoming" and "Make-to-order", For pre-order products the rough release date would be listed in the specific product page. For Make-to-order products sometimes the lead time might be long according to the efficiency of the studios, pls also be patient.

 

2.In-time replies to Emails: We have noticed our recent problems with in-time replying to our customers. We had reduced our contact mails. Now pls send mails to tfsafari2002@gmail.com only for all issues, therefore we can make sure nothing is missed. Appologies again for missing any messages. 

 

3.Order Confirmation Email Pls be noted that once an order is successfully generated you will receive an order confirmation by Email. If you haven't receive this mail the order might not be generated in our system and we can't see it. Pls kindly contact us through tfsafari2002@gmail.com to solve the problem. 

 

3. Stucked Parcels Usually we can't offer you any update from our side once the parcel is stucked. Pls kindly wait with patience. Usually if the parcel is not lost, parcel through free shipment route would be delivered within 90 days and that through fast shipment route would be delivered within 45 days. Pls kindly contact us through tfsafari2002@gmail.com once you haven't receive this parcel after the time span mentioned above for different route. TFSAFARI would be responsible for all lost parcels. 


TFSAFARI Team

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