OUR SOLUTION FOR NEW TAX & VAT POLICY OF EUROPEAN UNION
Due to recent change of tax policy in EU, we need to collect VAT and duty in advance as below (For EU customers):
USD3 for small parcels (small figures, upgrade kits).
USD6 or more for big parcels (big figures like combiners)
The tax has already been included in the shipping cost at the checkout page. Anyway, if your parcel is detained by the EU custom and charged for an extra tax, we can not be responsible for it, you need to repay the tax to the custom and we would pay the
SAFARI MEMBERSHIP PROGRAM IS LAUNCHED.
2021-5 We have launched our Membership progam. Pls check our SAFARI Membership Page for details. Thank you all for your support.
OTHER IMPORTANT NOTICE
1.Stock Status of the Products Pls pay attention to the product title marked with "Pre-Order","Incoming" and "Make-to-order", For pre-order products the rough release date would be listed in the specific product page. For Make-to-order products sometimes the lead time might be long according to the efficiency of the studios, pls also be patient.
2.In-time replies to Emails: We have noticed our recent problems with in-time replying to our customers. We had reduced our contact mails. Now pls send mails to firstname.lastname@example.org only for all issues, therefore we can make sure nothing is missed. Appologies again for missing any messages.
3.Order Confirmation Email Pls be noted that once an order is successfully generated you will receive an order confirmation by Email. If you haven't receive this mail the order might not be generated in our system and we can't see it. Pls kindly contact us through email@example.com to solve the problem.
3. Stucked Parcels Usually we can't offer you any update from our side once the parcel is stucked. Pls kindly wait with patience. Usually if the parcel is not lost, parcel through free shipment route would be delivered within 90 days and that through fast shipment route would be delivered within 45 days. Pls kindly contact us through firstname.lastname@example.org once you haven't receive this parcel after the time span mentioned above for different route. TFSAFARI would be responsible for all lost parcels.
Shipment status update till Dec 25th.
1.Delays are happening again.*Recently due to the black friday peak season. Our shipment in December may be delayed for either fast shipment route or free shipment route. Customers pls be patient. Delay might be 5-15days based on your location.
2. UK Lockdown may cause even further delay UK is suffering from another lock down recently. There might be big delays for parcels shipped to UK, pls be patient.
3. Free Shipment route partially resumed for some items and countries.
（1）Free shipment route for following items have been resumed to main countries ( US, UK, Australia, German, France, Spain and etc.). Speed is still not stable，delivery time might be up to 30-50 days.
— Orders with more than 2 Upgrade kits（including 2，If you order only 1 kit we strongly recommended you choose fast shipment route for a better experience）.
— Most Legends to MP size toy figures （figures below 2kgs）
— Some not-too-large items. （like some Oversized Studio Series Figures. Not all of them，depending on cases.）
（2）Free shipment for some big items like ZETA and JINBAO Combiners might still be on hold. We are testing the speed and safety of the SAL post route which we've been using before. Still we accept new order, however shipment would be done when we think it's time.
Thank you for your support as always. We hope everyone stay healthy and things would be back to normal asap.